Foodeez

Foodeez, a retail company with 50 employees, faced challenges in tracking attendance and managing shifts across multiple stores. To solve these issues, they adopted WorkWeek software, a tool designed to simplify time tracking and remove paper timesheets from your business. This case study shows how WorkWeek helped Foodeez improve operations and benefit both employees and managers.

Challenges Faced Before Using WorkWeek

• Inaccurate Tracking: “Accurately tracking staff’s comings and goings, who was in the stores at what times, who was on sick leave. Just keeping an accurate track of all the different stores and their branches.”
• Management Tools: “We didn’t have a tool that the managers could use to manage their employees.”

Initial hesitations About WorkWeek Software

• Usability: “The ability of our managers and staff to use the platform with the lack of a smart phone sometimes and a lack of data.”

Why Foodeez Chose WorkWeek

How WorkWeek Addressed the Challenges

• Multiple Users, One Device: “Our staff have at least one smartphone in each shop, and the ability to clock in from that smart phone”
• WorkWeek’s Dashboard: “WorkWeek created a company database, an HR database, which got us into good habits like putting in ID numbers and important employee information.”
• Accurate Tracking: “Tracking staff, checking them in, and having the location was very helpful. I found being able to geolocate our employees incredibly helpful in knowing exactly where and when these people were clocking in.”
• Proof: “You wake up in the morning and have no idea who is in which stores, or which branch, which casuals are working. For me, it’s been about validating what’s happening in my stores and having tangible proof.”

Results Since Using WorkWeek

• Better Time-Keeping: “We use WorkWeek in our warehouse as well, and it’s been great to see our guys arriving on time in the morning, so we’ve seen an improvement in their attendance and the time when they are coming to work. You know, it used to be that they would only arrive at start time or anytime after that. Now they are arriving before.”
• A Connection: “From a shop perspective, because of WorkWeek our managers have the ability to make a better connection with their staff.”

Overall Experience with WorkWeek

• Great Benefit To Staff: “One of the best parts about WorkWeek is that it gives feedback in live time to the staff. Our staff find it very valuable to have their time properly tracked. When staff come to us requesting leave, we, and they, have tangible proof that helps them get what they are owed. The more information we have, the better it is for employees. They get to see their UIF deductions, their hourly rate, how that works for overtime – and they can see it live action.” 
• Benefit to Supervisors: “When you are using paper timesheets, the accuracy of the data you are getting comes down to how well your managers are staying on top of the admin and the paper timesheets. Due to human error, business, and forgetfulness, there can be massive gaps in paper timesheets and their information. WorkWeek is able to give managers and employees the exact days that they were at work, and when they weren’t.”
• Money Saved: “WorkWeek saves me a lot of money in admin, time, and issues. When I priced other options for time and attendance tracking, WorkWeek was so much more affordable. The soft costs alone of setting up other clocking systems is ridiculous, with having to install systems everywhere. Having everything on your phone is so much easier and more cost effective.”

Ease of Integration

“With our warehouse, it was super easy to integrate WorkWeek into our existing work flow. With our other sites, this were a bit more complicated. I had to train each manager on how to set up WorkWeek, which can be a challenge for those who aren’t super technologically savvy or aren’t used to this kind of equipment. Once we got past the initial roll-out, it was much easier.”

Favourite Features of WorkWeek Software

• Overtime Rules: “Our guys don’t need to worry about putting in a request for their overtime because everything is calculated in WorkWeek. It gives them peace of mind knowing that WorkWeek is running in the background doing that work for them, to make sure they get what they are owed.”
• Shift Verification: “The geolocator. Absolutely. Hundred percent. To be able to see exactly where they clocked in from is a big deal for us. It helped us put a stop to mischievous happenings like clocking in when the staff were late and the store wasn’t open, and helped us investigate those issues. Also, being able to check the pictures and knowing exactly who’s there is great.”
• The WorkWeek Dashboard: “To have all the information in one place when it comes to labour inspections has been really helpful. Being able to just download the files and send them through for inspection has been one of the best things for me”

Future with WorkWeek

“Our goal is to eventually put all of our HR onto WorkWeek. It’s quite a mission to go and find timesheets, file them with employees’ information and keep it all together without it piling up. With WorkWeek, I’m happy for employees to request their timesheets and other information because it’s all in one place, and it’s available and accessible.”

Conclusion

WorkWeek software has significantly improved operations at Foodeez, making employee management easier and more efficient. The software's accurate time tracking, location verification, and real-time data have strengthened communication and trust between staff and management. Additionally, WorkWeek's cost-effectiveness and ease of use have saved Foodeez both time and money. As the company continues to grow, WorkWeek will be an essential tool in managing their workforce and keeping operations running smoothly.